Privacy Policy

The website https://www.lorvennhair.com (hereafter referred to as the “Website”) is under the management of the Company HELLENICA S.A. COSMETICS, located at 7 Chimaras Street, Maroussi, Attica, Greece, which is the Data Controller for the processing of the personal data collected from you during your visit to our Website and the use of our online services, namely all information that identifies you as a person or can identify you directly or indirectly.

HELLENICA S.A. COSMETICS addresses your privacy and personal data protection very seriously and has taken all necessary measures to safeguard the security and confidentiality of information regarding visitors / users of its Website.

Please read carefully this Privacy and Personal Data Protection Policy of our Website to learn about the information collected from you when you visit the Website and use its online services, the information posted to it, the use of such information as well as your rights.

This Policy is subject to the information obligations towards data subjects in accordance with Articles 13-14 of the General Data Protection Regulation (EU) 679/2016. If you have any questions regarding this Policy and in general the way that HELLENICA S.A. COSMETICS collects and processes your personal data, please contact the Data Protection Officer of HELLENICA S.A. COSMETICS at the e-mail address: dpo@hellenica.gr.

THE INFORMATIVE CONTENT OF OUR WEBSITE

Our Website is purely informative and provides information about our products, including professional hair colouring, hair care, therapy and styling products.

WHAT INFORMATION OUR WEBSITE COLLECTS

1. Information collected automatically from your visit to our Website

Simple browsing of our Website does not require the visitor to provide / input personal information. However, by visiting and browsing the Website alone, certain information may automatically be collected, which can identify you directly or indirectly, such as:

  • the Internet Protocol (IP) address of your computer,
  • the type of browser and operating system,
  • the web pages you visited immediately before and after your visit to the Website,
  • the speed of the connection and information about the software programs installed on the computer,
  • basic connection information to the server, and
  • information collected through HTML cookies, Flash cookies, web beacons and other similar technologies.

2. Information you provide us directly

The visitor / user of our Website wishing to contact us may be requested to fill in the relevant contact form, upon submission of which we collect, with his / her consent, the following information: name, email, company (optional), and the message (free text) you wish to send.

3. Subscription to the Newsletter

The visitor / user may, if they so desire, subscribe to the newsletter of our Website by entering their e-mail address in order to join our contact lists and receive news and updates from HELLENICA S.A. COSMETICS.

WHAT PURPOSES WE USE THE INFORMATION WE COLLECT FOR

1. To contact you

In the above cases of use of our online services, we use the data you provide us voluntarily in order to contact you according to your needs and requests.

2. For statistical analysis

To learn more about how our Website is used by our visitors, we keep in a concise format and analyze the data we collect. We may use this information, for example, to track and analyze the use of the Website and its traffic, to enhance its functionality and to better shape its content and layout according to the needs of our visitors.

CONSENT

By using this Website and, where required, by providing your data through the relevant forms or consent mechanisms, you consent to the cases of processing of your personal data described above. If you wish to withdraw your consent, please address your request to the Data Protection Officer of HELLENICA S.A. COSMETICS at the e-mail address: dpo@hellenica.gr.

Any withdrawal of your consent will not invalidate the lawfulness of your personal data processing until then.

Regarding the information that is automatically collected from your browsing on our Website, please abstain from visiting the Website if you do not wish this information to be collected and processed.

MINORS

When collecting information directly from you, we take proper care to determine which of the collected personal information relates to minors. In any case, if we find that we have collected any personal information from a minor under 16 without verifiable parental consent in accordance with Article 8 of Regulation (EU) 679/2016, we will delete this information from our database as soon as possible. If you believe we may have collected information from a minor under the age of 16, please contact the Data Protection Officer of HELLENICA S.A. COSMETICS at the e-mail address: dpo@hellenica.gr.

USE AND EXCHANGE OF INFORMATION

HELLENICA S.A. COSMETICS respects your right to protect your privacy and information and for this reason uses this information for the purposes mentioned above. For this reason, it does not disclose, transmit or make your information accessible to third parties unless this is required to fulfill the processing purposes described in this Policy. We also do not transmit this information outside the European Union.

We may make information about you available to other companies, applications or persons in the circumstances listed below:

  • We may disclose to third parties aggregated information or information that does not directly identify you, so that we can develop the content and services of our Website. Please note that we do not disclose your contact information to third parties for this purpose.
  • We may use now or in the future third parties to provide services related to our Website, such as database management, maintenance services, analytics, marketing, data processing, and email or message distribution. These third parties will have access only to the absolutely necessary information that identifies you, only for the performance of the above tasks on our behalf and with explicit contractual obligations to protect your privacy and personal data.
  • We may disclose information about you in order to investigate, prevent or take action in connection with illegal activities, if there is suspicion of unlawful conduct or criminal offenses against the rights and legitimate interests of any natural or legal person, in case of violation of the Terms of Use of our Website, or if required by law, and in other cases where we believe in good faith that disclosure of information is necessary.
  • We may disclose information about you in response to court summons, investigative warrants, court proceedings, court orders, legal proceedings or other law enforcement actions by any competent authority, including the Hellenic Data Protection Authority and Data Protection Supervisory Authorities of other Member States of the European Union, as well as to guarantee and defend our legitimate rights or to challenge claims against us.

Please note that third parties may independently collect data about you, including your IP address and information about the websites you visit and the links you click through, cookies, clicks on links or other media during your visit.

INFORMATION KEEPING TIME

HELLENICA S.A. COSMETICS will keep personal data collected through its Website for the time necessary to meet the above purposes, and not for more than five (5) years. If you revoke your consent to the collection and processing of your personal data, we will delete your data from our electronic and physical records, unless compliance with this is necessary to comply with our legal obligation or to exercise, substantiate or defend our rights or legitimate interests before the courts.

SAFETY OF INFORMATION

The security of your personal data is our ultimate commitment. In order to achieve this, we apply all modern and appropriate technical and organizational measures for the purpose of processing, the effectiveness and adequacy of which we check at regular intervals.

YOUR RIGHTS

You can exercise the following rights, as appropriate:

  • The right of access, to find out what data we process, for what purpose and to whom it is addressed.
  • The right of rectification, to correct any deficiencies or inaccuracies of your data.
  • The right to erasure (right to be forgotten), to delete your personal data from our records, but only if processing is no longer necessary or your data is not required to comply with our legal obligations or to defend our legitimate interests before the courts.
  • The right to restrict processing in case of questioning the accuracy of your data.
  • The right to data portability, so that you receive your data in a structured and commonly used format.
  • The right to object, if you do not wish your data to be used for the purposes of direct marketing of our services, including objection to profiling. We inform you in any case that our Website does not use your data for direct marketing purposes and does not create profiles based on automated data processing methods.

In order to exercise your rights, please send a corresponding request to the Data Protection Officer of HELLENICA S.A. COSMETICS at the e-mail address: dpo@hellenica.gr.

HELLENICA S.A. COSMETICS will make every effort to respond to any of your requests within thirty (30) days of receipt. However, if due to the complexity of your request or because of the amount of information it is not possible for us to satisfy your request within thirty (30) days, HELLENICA S.A. COSMETICS undertakes to inform you within the above deadline in writing of the reasons for the delay and to make every effort to satisfy your request as soon as possible and in any event within two (2) additional months.

HELLENICA S.A. COSMETICS reserves the right not to satisfy your request if it is clearly unfounded or excessive, informing you of the reasons for not doing so.

In any case, you have the right to file a complaint with the Hellenic Data Protection Authority (www.dpa.gr).